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Reviews about Men's Wearhouse

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  March 31, 2019, by Stephen Redding
  At the Downtown Bellevue Men’s Wearhouse on 106th, I decided to purchase an outfit I needed for a wedding. I had the honor of being the best man so I figured I would get a nice outfit and play the part. I bought a long sleeve white button up, black shoes, and a pair of black pants. Simple enough. Well, MW decided to go ahead and mess up their one job, which was to hem the pants correctly, and as a result my pants were too short. I picked up the outfit on the way to the wedding (in Cle Elum) so when I got there and realized the mistake... it was too late. Essentially, I bought a near $500 outfit for one specific event - a wedding - and as a means of justifying the purchase I told myself that I’ll have one really nice outfit in my wardrobe when it’s all done and said (but just to clarify - I would not have spent $500 on an outfit had it not been for my best dude’s big day). Now, consequently, because the pants were hemmed too short, with socks showing and making me look like the best idiot as opposed to the best man, I felt it necessary to return the outfit. However, when I got to the counter, I was thrown a curveball... Enter Deena Allen. Ok, so... in order to make a long story somewhat shorter, I’ll start by NOT entering Deena Allen. You see, a little side note, my passion in life is the discovery and identification of complex problems and creating viable solutions to those problems, and in order to explain Deena Allen, what happened at the counter that day, and why she did what she did (or shall I say, what she Didn’t do...) I would need to have the necessary tools to do so, (i.e. - a white board, a means to pull off a PowerPoint slideshow to compliment my presentation, etc.) and beins’ that we are here on google reviews - We’re just going to have to forego the presentation. In a nutshell, Deena returned the pants for me because clearly, they were not done right, but decided not to allow me to return the shoes. I wanted to return the shirt as well but I had left it at home, but it was my understanding that she would not have returned the shirt either. The reason she said she wouldn’t return the shoes is that she said there was “wear and tear” on them and that they were “damaged” on the bottom. The only possible way for that to be the case is if someone had purchased and returned the shoes before me and they sold me a pair of "used" shoes. I only bought the outfit for one event, and they messed it up to the point where my socks were showing when I would stand up - and that’s what $500 got me at Men's Wearhouse in Bellevue, WA, custom fitted pants that didn't fit (How does that even happen??). So, naturally I wanted to return the entire outfit because I never would have bought it had it not been for my best friend's wedding, the one reason and purpose for the outfit to begin with. I wanted my money back, fair and square, and to just hand the clothing back to them. I mean, circumstance is what forced me to wear the outfit for a couple hours because it was all I had on me and because the wedding was in Cle Elum... there was no chance for me to go home and swap out for something that actually fit. Basically, anything at all that Deena asked me in terms of “well why did you do this” or “why couldn’t you have done that” was easily refutable because every problem I encountered with that entire flop came right back to Men’s Wearhouse own doing. They also gave me the wrong size shirt when I asked for a different size (needed slim fit). Men's Wearhouse screwed me out of over $230 and left me with 2/3 of an outfit that didn't even fit. The icing on the cake is that Deena would not give me my cash back on the return, but rather she decided to send the money via check in the mail (5-10 days) seriously? Who does that? When I took issue with all of these things, her final words before walking off in mid-attempt to resolve the conflict were "You can stand there all you want and I'm not going to return anything for you except the shoes." - Deena Allen (verbatim). Thanks Deena! Thanks. Worst. Experience. Ever.